At Desi Tesi, we are committed to delivering high-quality products and excellent customer service. Due to the perishable nature of our food items, we have established the following Return and Refund Policy to ensure transparency and customer satisfaction.

1. Returns

Because our products are perishable, we do not accept returns once an order has been delivered. However, if you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery for assistance.

2. Refunds

Refunds may be issued under the following conditions:

  • Damaged or Defective Products: If your product arrives damaged or defective, notify us within 24 hours of delivery.

  • Incorrect Items: If the item you receive is different from what you ordered, inform us within 24 hours of delivery.

To request a refund, please provide:

  • Your order number

  • A clear photo of the product showing the issue

Upon review and approval, your refund will be processed to the original payment method within 5–7 business days.

3. Non-Refundable Items

Refunds will not be provided in the following cases:

  • Claims made after 24 hours of delivery

  • Products that have been consumed, partially used, or are not in their original condition

  • Orders placed with incorrect shipping information provided by the customer

4. Cancellations

Orders can be canceled within 1 hour of placement. To cancel your order, please contact us immediately at namastedesitesi@gmail.com.

Orders that have already been processed or dispatched cannot be canceled.

5. Contact Us

For any questions or concerns related to your order, please reach out to us at:

Desi Tesi
Borpathar, Basistha Mandir, Near LP School
781029 Guwahati, Assam, India
📧 namastedesitesi@gmail.com