Ordering

How can I place an order with Desi tesi?

You can place your order directly through our website at Desitesi.com. Simply browse our catalog, add desired items to your cart, and proceed to checkout.

Can I modify or cancel my order after placing it?

Once an order is confirmed, modifications or cancellations are not guaranteed. Please contact us immediately at [email protected] with your order number, and we'll do our best to accommodate your request.

How will I know if my order has been confirmed?

After placing your order, you will receive a confirmation email with your order details. If you do not receive this email within a few minutes, please check your spam folder or contact us.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order:  Desi Tesi provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

Refunds & Returns

What is your return policy?

Due to the perishable nature of our products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery at [email protected] with your order number and a photo of the item.

How do I request a refund?

If your order arrives damaged or you receive the wrong item, please email us within 24 hours of delivery with your order number and a photo of the product. We will review your request and, if approved, process a refund to your original payment method within 5–7 business days.

Are there any items that cannot be refunded?

We cannot offer refunds for:

  • Items reported after 24 hours of delivery.

  • Products that have been consumed or are not in their original condition.

  • Orders with incorrect shipping information provided by the customer.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

How long does it take to process a refund?

Once approved, refunds are typically processed within 5–7 business days. The exact timing may vary depending on your bank or payment provider.